Terms & Cancellation Policy
Last updated: August 2026
These terms cover both flat-pack assembly and bespoke fitted joinery work booked through F2Fitted. If anything here is unclear, ask before booking — we'd rather explain upfront than leave you guessing.
Quotes & pricing
Every quote is confirmed as one fixed price before work begins — not an hourly or day rate that can grow once we're on site. For assembly, this is confirmed after seeing photos or the instructions. For fitted joinery and kitchen work, it's confirmed after a site visit or detailed photos/measurements.
If the job turns out to be materially different from what was described or photographed once we're on site (for example, a different item entirely, or access issues not mentioned beforehand), we'll always discuss and agree any change to the price with you before continuing — never after the fact.
Deposits
Flat-pack assembly — no deposit required. Payment is taken on completion.
Fitted wardrobes, storage & kitchens — a deposit is required once you accept the quote, since materials are ordered specifically for your job before work starts. The remaining balance is due on completion.
Cancellations & rescheduling
Assembly bookings can be rescheduled or cancelled free of charge with at least 24 hours' notice. Cancellations with less notice than that may incur a callout charge to cover travel already committed.
Fitted joinery & kitchen work — before materials have been ordered, cancellations are handled the same as above. Once materials have been ordered for your job, the deposit becomes non-refundable, since that cost has already been committed on your behalf. We'll always confirm with you before placing a materials order.
Access & site conditions
Please make sure we have clear, safe access to the work area and that the space is reasonably clear beforehand. If we're unable to access the property or complete the job due to conditions not mentioned beforehand, a callout charge may apply, and the visit will need to be rebooked.
Faulty or missing parts
For flat-pack assembly, we're not responsible for parts that are missing, damaged, or faulty from the manufacturer — we'll identify and flag these clearly so you can arrange a replacement with the retailer. We won't leave a job in an unsafe or incomplete state without explaining why.
Payment
Accepted payment methods will be confirmed when your quote is agreed. All prices are quoted in GBP.
Questions
If anything here needs clarifying for your specific job, get in touch before booking at hello@f2fitted.co.uk or via WhatsApp on 07826 295550.